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Bank branches are disappearing due to the growth of e-banking

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The Internet is forcing bank branches to close. Some are simply no longer visited. Thousands of employees are saying goodbye to their jobs. If things continue like this, in a dozen or so years most of the branches will disappear, leaving only those in shopping malls.

Banks closed 371 of their own branches last year; in the last two years, an average of 32 branches per month were closed, according to data from the Polish Financial Supervision Authority. This is partly compensated by the opening of branches – representative offices. Apparently, banks do not want to risk continuing to run them themselves.

If the trend of the last two years continues, in 16 years there will be no branch. Maybe apart from branches in shopping malls, which will play the role of advertising rather than real business.

Zbigniew Jagiełło, president of PKO BP, believes that in Poland, within 15-20 years, all "bank windows" will disappear in favor of online services.

– We will change, but not too fast, so as not to lose older customers, and not too slow, so as not to lose the young ones – he said a few months ago in an interview for "Rzeczpospolita".

PKO BP closed 40 branches last year and had 1,113 of them at the end of December. Thus, every ninth bank branch closed in Poland had the banners of the largest bank in Poland on it.

- Financial institutions, including banks, are very sensitive to the loss of credibility among customers. For this reason, information about the closure of subsequent branches must be communicated and rationally explained. Otherwise, they may cause a crisis situation, suspicions of a bankruptcy threat - describes Małgorzata Anisimowicz, president PMR Restructuring.

Santander Bank Polska closed 53 branches (including the branches taken over by Deutsche Bank Polska), 44 – Alior Bank (integration with the acquired BPH network), and 26 – Bank Pekao. Interestingly, the mBank network grew by 25 branches, but this only concerned the so-called light branches (simpler products and limited cash service) and mKiosks.

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